30-Day Air Conditioner Cleaning Service Warranty Terms

1. Warranty Period

• Each AC cleaning service is backed by a 30-day warranty, starting from the completion date of the service (the air conditioner must not have water dripping or leaking within this warranty period).

• The warranty strictly covers issues arising from cleaning errors caused by QuickTo’s technician team.

• The warranty is valid only for the customer, the specific air conditioner, and the location stated in the service confirmation.

• Coverage is effective only within the specified timeframe from the service date.

2. Scope of Coverage

• If the air conditioner has an issue within the warranty period, the customer must report the problem within 7 days from the date of discovery.

• Our team will inspect and resolve the issue free of charge if the inspection confirms it was caused by a cleaning error.

• The maximum liability is limited to the actual amount paid by the customer for the service, or the damage value as assessed by the company, whichever is not higher.

• The warranty applies exclusively to AC cleaning services booked through QuickTo.

3. How to Claim Your Warranty

• Report the issue via QuickTo's official channels or customer service (LINE: @QuickTo).

• Specify the problem and attach supporting photos or videos.

• Wait for our technician team to assess the cause.

• If the issue falls under the warranty conditions, our team will proceed with appropriate corrections.

• Important Note: Any repairs or modifications must be pre-approved by QuickTo. If the customer performs self-repairs or hires a third-party technician/service provider other than QuickTo, the warranty will immediately become void.

4. Warranty Exclusions

The warranty does not cover the following:

• Natural disasters (e.g., storms, fires, floods, earthquakes, landslides), power surges, accidents, or external factors beyond the service provider's control.

• Damage or malfunction caused by wear and tear from normal use, such as the age of parts, or deterioration of rubber, foam, and insulation.

• Cosmetic damage, such as scratches or color fading.

• Wear and tear, discoloration, or deterioration from normal use.

• Damage caused by animals, plant growth, structural changes to the building, or environments unsuitable for the machine's operation.

• Abnormalities caused by building structural changes, vibrations, or building subsidence.

• Issues related to spare parts or equipment that did not arise from the cleaning service and are not within the service scope.

• Pre-existing installation issues unrelated to the cleaning service, such as leaks from old refrigerant pipes, clogged old drain pipes, or inappropriate installation locations for drainage.

• Parts degrading due to age, even if damaged during cleaning, provided the technician warned the customer in advance (including cases where the customer insists on proceeding with units over 10 years old).

• Pre-existing conditions or deterioration of the AC prior to the service, such as rusted/corroded coils, bent coil fins, corroded/clogged drain pans or pipes, torn refrigerant pipe insulation, degraded seals/rubber pads, worn motors/bearings, degraded compressors/electrical parts, cracked covers/frames, oxidized circuit boards, or old refrigerant leaks.

• Abnormalities caused by a lack of proper maintenance.

• Damage resulting from misuse, failure to follow operating/maintenance instructions, or disregarding guidelines from the manufacturer, technician, or QuickTo.

• Damage caused by a third party unrelated to the company’s services.

5. Additional Charges

• Parking fees or extra charges may apply if the service location is difficult to access (e.g., narrow walkways, long distances, requiring a boat, etc.).

• The company reserves the right to refuse service if the site cannot be accessed safely.

6. Additional Terms

• Claiming the warranty does not reset or extend the original warranty period.

• If an inspection reveals that the cause of the problem is unrelated to the cleaning service or the parts replaced by the company, the customer will be entirely responsible for all repair costs and the technician’s travel fees.

• We strongly recommend reporting any issues as soon as they are discovered to prevent further damage.

• To send information, please contact LINE: @QuickTo