Terms of Service

1. General Provisions and Definitions

• “Company” refers to QuickTo Tech and Solutions Co., Ltd.

• “Platform” refers to the website, application, LINE Official Account, or other electronic channels of the Company.

• “Customer” refers to the user who books, pays for, and/or receives services via the Platform.

• “Independent Service Provider” refers to the independent contractor sourced and coordinated by the Company, who is not an employee of the Company.

• “Service(s)” refers to general/deep cleaning, other cleaning tasks, home appliance inspection/repair, and related tasks as booked.

2. Scope of Service and Legal Status

• The Company acts as a platform and coordinator for receiving bookings, processing payments, scheduling, and maintaining reasonable quality control. The Independent Service Provider performs the work at the Customer’s location according to the agreed scope.

• The Company reserves the right to select, allocate, change, or cancel the dispatch of Independent Service Providers as appropriate. Reasonable prior notice will be given, except in urgent circumstances.

• The Company and/or the Independent Service Provider reserve the right to refuse services that are hazardous, illegal, violate building/juristic person regulations, or fall outside the agreed scope.

3. Booking, Information Provision, and Site Access

• Bookings must be made via the Platform with accurate and complete information (e.g., contact details, location, date and time, scope of work, and site conditions).

• The Customer must provide access to the premises, electricity, lighting, water (if necessary), and obtain required building permissions. Failure to do so may be deemed a “No-show” by the Customer under the Cancellation Policy.

• The Company may request additional documentation for safety and legal compliance purposes. The Customer agrees to cooperate in good faith.

4. Payment, Booking Confirmation, and Additional Fees

• Full payment must be made in advance at the time of booking. The booking becomes effective once the system displays a payment confirmation status.

• If payment is not made within the specified timeframe, the Company may cancel the booking without prior notice and will not dispatch a service provider until payment is confirmed.

• For additional tasks on the service date (e.g., extending time, adding areas, or out-of-scope work), the Customer must pay before the work begins. The Company will clearly state the applicable rates.

• Other external expenses (e.g., spare parts, special equipment) shall be borne by the Customer, subject to their consent prior to execution.

5. Service Fee Structure, Service Areas, and Related Expenses

• Minimum Service Fee: ฿500 per order or a minimum of 2 hours for maid services, whichever is higher. The Company may adjust this based on announced campaigns/promotions, valid only during the specified period.

• Standard Service Area: Bangkok and the metropolitan area include free travel, excluding remote, hard-to-reach, or unsafe areas, where the Company may refuse service or propose additional conditions/fees before starting work.

• Out-of-Area: No additional out-of-area fees are currently applied.

• Parking Fees: The Customer pays the actual cost on the service date.

• Tolls/Expressways and General Travel Costs (within standard areas): Borne by the Independent Service Provider. The Company will not charge the Customer.

• Urgent Jobs: Defined as bookings made within 1 hour before the start time. An urgent fee of ฿200 per order applies (subject to adjustment). The Customer will be informed and must confirm before payment.

• Special Work/Special Equipment: If specific chemicals/equipment or specialized tasks are required, the Company will clarify the details, additional rates, and safety conditions in advance, proceeding only upon consent. If actual site conditions differ significantly, the Company reserves the right to re-quote, reschedule, or refuse service.

6. Taxes, Withholding Tax, and Stamp Duty

• VAT: Unless otherwise specified, prices exclude VAT/taxes/duties. The Company reserves the right to charge at the legally mandated rate at the time of the transaction.

• Withholding Tax (WHT): If the Customer is eligible and wishes to deduct WHT, they must: (A) Notify their intention in writing via the Company’s official LINE account with the order number before payment; (B) Pay the net amount; and (C) Send the original "Withholding Tax Certificate (Form P.N.D.3/53)" within 7 days from the payment date, along with a copy of the invoice/receipt stating the order number and service date. Mail via registered post to the Accounting Department at the Company's address and email a scanned copy to finance@QuickTo.co.th for expedited verification. (Note: The 7-day period is a contractual condition for document management and does not alter the payer's legal obligation to file/remit taxes to the Revenue Department). If the certificate is not submitted on time, the Company reserves the right to claim the deducted amount, interest/penalties (if any), and/or suspend services/refunds/tax documents until fully received.

  • Payee Details for WHT Certificate:

    • Name: QuickTo Tech and Solutions Co., Ltd. (บริษัท ควิกโต เทค แอนด์ โซลูชั่นส์ จำกัด)

    • Tax ID: 0115568022312

    • Registered Address: 34/12 Moo 9, Bang Pla, Bang Phli, Samut Prakan 10540

• Stamp Duty: If any document/transaction is subject to stamp duty, the Customer consents to the Company paying the duty (including e-Stamp), and the Customer shall reimburse the duty/penalties/surcharges (if any) arising from the Customer's delays or document defects.

7. Cancellation Policy

• More than 48 hours before service: 10% deduction of the paid amount (system and payment gateway management fee).

• 24 to 48 hours before service: ฿200 fee per occurrence.

• Less than 24 hours before service: ฿300 fee per occurrence.

• Less than 12 hours before service: The system will consider this an abrupt cancellation, and the Company reserves the right to strictly offer no refunds.

• No-show: 100% deduction of the paid amount (applies if the provider arrives but cannot contact the Customer, or the Customer fails to grant site access within 30 minutes of the appointment time).

• Site not ready/unsafe: If the provider cannot work due to an unsuitable site, unready conditions, or the Customer selecting a package that does not match reality, a partial refund will be issued after deducting a ฿300 travel fee and a 30% administrative fee from the paid amount.

• Note: Force Majeure events may be exempted at the Company’s discretion (time of notification is based on the system timestamp). Cancellations caused by the Company’s error or the provider’s inability to attend entitle the Customer to a free reschedule or a 100% full refund.

8. Rescheduling Policy

• More than 48 hours before service: Free (limited to 1 time; subsequent changes are ฿100 each).

• 24 to 48 hours before service: ฿200 fee per occurrence.

• 12 to 24 hours before service: ฿300 fee per occurrence.

• Less than 12 hours before service: The system will consider this an abrupt cancellation, and no refund will be provided. The Customer must make a new booking and payment to receive the service.

9. Refund Policy

• Processing Time:

  • Bank Transfer / PromptPay: Within 7–14 business days.

  • Credit Card: Within 15–45 business days (or 1-2 billing cycles, depending on the issuing bank).

  • Debit Card: Within 30–45 business days (depending on the issuing bank).

• Refunds will be processed through the original payment channel (or transferred to a bank account matching the booker's name if the original channel is unavailable). The refunded amount will be the net amount after deducting fees as per the Cancellation and Rescheduling Policies.

• The Company reserves the right to deny refunds in cases of fraud, policy violations, or breaches of the Terms of Service.

• Delays caused by bank processes or Payment Gateways are considered Force Majeure and are beyond the Company's control.

10. Additional Surcharges and Site Limitations Policy

To ensure transparency and equal service standards, the Company applies the following surcharges if the site has physical limitations or obstacles impacting the provider's time and labor:

10.1 Hard-to-Reach Area Fee

Definition: The distance to transport equipment (e.g., tools, vacuums) or appliances from the parking spot or freight elevator to the "Work Area" exceeds 50 meters, or there are physical obstacles requiring exceptional labor/time. (Quoted per booking round; requires Customer approval before work begins).

• Standard (No Charge): Total distance ≤ 50 meters with no special obstacles.

• Level 1: Distance > 50 – 100 meters (+ ฿300 – ฿400).

• Level 2: Distance > 100 meters (+ ฿600 – ฿800).

• Multipliers (Added to distance levels if applicable):

  • No Elevator / Broken Elevator: Required to walk up stairs from the 3rd floor upwards (+ ฿150 – ฿200 / floor).

  • Building Constraints: Unusually long waits for freight elevators or multi-step registration processes causing the provider to wait over 30 minutes (+ ฿100 – ฿200).

  • Specialized Transport: Areas requiring boats, golf carts, special trolleys, or deep cleaning/repairs requiring extra manpower to lift items over obstacles (Starts at + ฿1,000, assessed based on site difficulty).

10.2 Other Additional Surcharges

• Out-of-Area Fee: For locations outside the designated service areas, an additional travel fee of ฿500 per booking applies (the Company will notify and seek approval during booking).

• Coring / Drilling Fee: For installations requiring new wall holes (e.g., AC refrigerant pipes or drain pipes), a fee of ฿200 per hole applies. (Note: If an existing usable hole is present, no fee applies).

• Special Equipment Fee: For hazardous work areas or heights exceeding 3 meters requiring special equipment (e.g., scaffolding, rappelling ropes, extra-tall ladders), the Company will assess the difficulty and provide a separate quote based on actual conditions for Customer approval before proceeding.

• Parking Fee: Charged at actual cost based on the building/juristic person receipt (separate from the Hard-to-Reach fee).

• Site Not Ready / Unsafe: If work cannot proceed because the site is unsuitable, the Customer cannot be reached for over 30 minutes, the building denies entry, the Customer selected the wrong package (e.g., booking a standard maid for a post-construction home), or the provider finds the appliance damaged beyond repair and the Customer declines service, a partial refund will be issued after deducting a ฿300 travel fee and a 30% administrative fee.

10.3 On-Site Practices and Payment

• Assessment & Logging: Providers will measure distances using applications or devices and take photos of the "Parking -> Pathway -> Work Area" as evidence for the Company.

• Quotation: Providers will clearly specify the surcharge level in the system/quote and summarize the total for the Customer.

• Exemptions: If the Customer can arrange a shorter route, open a special access path, or allow the use of passenger elevators instead of freight elevators to meet standard criteria (≤ 50 meters), the fee will be waived immediately.

10.4 On-Site Payment Channels

To ensure transparency, speed, and maximum benefit protection for the Customer, on-site payments are divided into two cases:

• Case 1: Platform Fees and Surcharges (e.g., Hard-to-Reach, Call-out, Coring, Out-of-Area fees). These must be paid strictly via QuickTo's system/online payment link. Cash payments directly to providers are strictly prohibited to ensure the system issues a receipt and records the transaction to fully protect your warranty rights.

• Case 2: Spare Parts, Consumables, or Additional Equipment (if the provider has stock ready on-site). As QuickTo operates with a "No Markup" policy on spare parts, if the Customer approves the price, they may pay for these parts "directly to the Service Provider." (Note: The provider will log the replaced parts into the Company’s system to ensure the warranty for that part takes effect under the conditions).

11. Service Standards, Safety, and Limitations

• Independent Service Providers adhere to the Company’s safety standards and manuals within the agreed scope. Hazardous, illegal, or rule-violating tasks may be refused.

• Appliance repairs are conducted following professional standards. Additional parts/materials may apply and will be quoted before proceeding.

• Customers should securely store valuables. The Company/Provider is not liable for damages resulting from improper property care or events beyond reasonable control.

12. Warranty and Complaints

• For Maid/Cleaning Services (e.g., residential, office, bathroom, or deep cleaning): Customers must report quality issues with clear evidence within 12 hours after the service is completed.

• For Technician Services (cleaning, installation, and appliance repair): If issues arise from the service, Customers must report the problem within 7 days from the date of discovery (under the 30 to 180-day warranty period specified in each service's terms).

• The Company will investigate and seek a resolution within 7 business days, and may dispatch a provider to rectify the issue free of charge if confirmed to be a quality issue from the provider's side.

• The Company may withhold refunds or other actions during the fact-finding investigation.

13. Rating and Review System

• Customers may rate/review Independent Service Providers. Reviews must be honest, not false, defamatory, illegal, or infringing on others' rights.

• The Company reserves the right to filter, edit, or unpublish inappropriate, illegal, or policy-violating content.

• Customers grant the Company the right to use, reproduce, modify, publish, display, or publicly communicate reviews/ratings for business, marketing, and service improvement purposes. Review rights may be restricted to users with completed bookings.

14. Intellectual Property and Platform Use

• Content, trademarks, logos, software, and data on the Platform are the property of the Company. Unauthorized use is prohibited.

• Actions impacting the system, data security, or others' rights—including unauthorized access, reverse engineering, and data scraping—are strictly prohibited.

15. Personal Data Protection

• The collection, use, disclosure, and transfer of data comply with the Privacy Policy (PDPA) available on the Platform. Using the services implies acceptance, including cookie consent and the right to easily withdraw consent.

16. Limitation of Liability and Indemnification

• The maximum aggregate liability for each order shall not exceed the service fee paid by the Customer for that specific order.

• The Company is not liable for indirect, special, or consequential damages, loss of opportunity/profits, or Force Majeure events.

• The Customer agrees to indemnify and hold harmless the Company against damages, fines, expenses, and attorney fees arising from agreement breaches, improper platform/service use, or third-party claims caused by the Customer’s actions/omissions.

17. Force Majeure

• Neither party shall be liable for delays or failures to perform caused by Force Majeure events. The affected party must notify the other promptly and reasonably mitigate the impacts.

18. Governing Law, Dispute Resolution, and Contact Address

• This Agreement is governed by Thai law. Disputes fall under the jurisdiction of Thai courts, unless another method (mediation/arbitration) is mutually agreed upon.

• Contact:

  • QuickTo Tech and Solutions Co., Ltd.

  • 34/12 Moo 9, Bang Pla, Bang Phli, Samut Prakan 10540

  • Tel: 02-162-0484

  • General Inquiry: info@QuickTo.co.th

  • Finance/Tax: finance@QuickTo.co.th

19. Amendments and Notifications

• The Company may amend/update this agreement at any time and will provide at least 7 days advance notice via appropriate channels.

• Continued use of the services after the announcement constitutes acceptance of the amended version.

• Acceptance Clause: Before confirming a booking, the Customer agrees that they have read, understood, and accepted the "User Agreement and Terms of Service" as well as the Company’s Privacy and Cookie Policy.

• Interpretation Note: The Thai language version of this document shall strictly prevail and be the governing version. In the event of any conflict or inconsistency with the English translation, the Thai version shall control.