Privacy Policy

QuickTo Tech and Solutions Co., Ltd. (“the Company,” “we,” “us,” or “QuickTo”) highly values the privacy and protection of the personal data of our customers (“you”) who use our services through our website, applications, and other channels. We have established this policy to clarify how we collect, use, disclose, and protect your personal data in compliance with the Personal Data Protection Act B.E. 2562 (PDPA) and relevant laws.

Scope of the Policy

This policy applies to all customers using QuickTo's services, whether booking a service, making payments, inquiring for information, or interacting with the Company through any channels.

Personal Data

We Collect QuickTo will collect the following personal data from you as a customer:

• Identity Data: such as first name, last name, ID card number (if necessary), date of birth, and signature.

• Contact Data: such as address, telephone number, email, and LINE ID.

• Booking Data: such as the type of service, booked date and time, and service location address.

• Payment Data: such as bank account number (in some cases) and proof of transfer.

• Technical Data: such as IP address, Cookie ID, and website/application usage and access history.

• Communication Data: such as chat messages, audio, or call recordings for service quality assurance purposes.

• Service Usage Data: such as usage history and on-site photographs (if any).

• Marketing Data: such as feedback and satisfaction regarding our services.

• Location Data: collected during your use of our platform to track service delivery, such as providing estimated times of arrival and job-related information.

• Sensitive Data: collected only as strictly necessary and as required by law, such as race, religious beliefs, etc.

• Other Data: that you consent to us collecting for the purpose of providing services.

Sources of Personal Data

QuickTo will obtain your personal data from the following primary sources:

• Data you provide directly to the Company: The Company collects your personal data when you engage in activities through our channels, including:

  • Registering a user account to access and use the Company's services.

  • Submitting requests to exercise your legal rights under the personal data protection law.

  • Subscribing to receive news, promotions, or marketing activities from the Company.

  • Answering questionnaires or satisfaction surveys you voluntarily participate in.

  • Contacting us via email, phone, or chat platforms so the Company can assist you promptly and appropriately.

  • Ordering or booking services, including financial transactions with the Company.

  • Using the Company's applications or platforms, including logging into the user account.

  • Automated data collection from platform usage, such as IP addresses, cookies, and browsing history on the website or app, to help analyze and improve services.

• Data obtained from third parties or other sources: The Company may receive your personal data from external sources, including:

  • Logging in or registering via third-party accounts (e.g., Facebook, Google, LINE, Apple ID) or public sources, where the Company receives data you permitted to disclose through such channels.

  • Data from payment gateway providers or business partners involved in providing services to you.

  • Data from government agencies or public databases as permitted by law.

Purposes for Collecting and Processing Personal Data

• To perform contractual obligations or deliver agreed-upon services to you.

• To answer inquiries, assist, and care for customers quickly and efficiently.

• To store data and analyze your behavior and interests to offer suitable privileges, promotions, or news (upon your consent).

• To continuously improve service quality and user experience.

• To conduct research and gather business statistics for planning and service improvement.

• To verify your identity and prevent unauthorized access to your account.

• For security purposes, and to prevent and detect fraud or illegal activities.

• To comply with laws, regulations, or rules of government agencies, including responding to legal requests from authorized bodies.

• To collect your location data during service usage for tracking service providers, notifying travel times, and optimizing service accuracy.

• To transfer or disclose your personal data to allied business groups, external service providers, or data processors, as consented and under appropriate agreements.

Processing of Personal Data

The Company will process your personal data with strict care and will not disclose or forward your data to third parties, except in the following cases:

• You have given explicit consent.

• In accordance with legal requirements or orders from government officials.

• To deliver services to service providers, partners, or affiliates related to the Company's operations under a data protection agreement.

• To comply with orders from government agencies or law enforcement authorities.

• To allow the Company’s legal, accounting, or auditing advisors to access data as necessary.

• As you have previously given consent to other individuals or organizations.

When receiving your personal data, the Company will take the following actions:

• Store data in systems equipped with security measures.

• Use the data solely for the purposes stated in this policy.

• Limit data access strictly to relevant employees and internal personnel.

• May disclose certain data on platforms or social media for advertising purposes, subject to your consent.

• Transmit certain data to credit bureau agencies to prevent fraud.

• Disclose background location data of service providers exclusively to the booking customer and relevant teams for efficient tracking and service delivery.

Data Retention and Period

The Company will retain your personal data in both Hard Copy and Soft Copy formats only for as long as necessary to fulfill the purposes outlined in this policy. Once the data is no longer required, the Company will delete or anonymize it, unless a specific retention period is mandated by law.

Cross-Border Data Transfer

If it is necessary to send or transfer personal data abroad, the Company will ensure that the destination country or receiving entity maintains an adequate standard of personal data protection in compliance with applicable laws.

Rights of the Data Subject

As a data subject, you have the following rights under the Personal Data Protection Act:

• Right to be informed: You have the right to be informed about the collection, use, and disclosure of your personal data, including the purposes of use and retention period.

• Right of access: You can request access to your personal data held by the Company and request a copy of it, as well as inquire about data acquired without your consent.

• Right to rectification: You can request the Company to correct inaccurate or incomplete personal data.

• Right to erasure: You can request the deletion of your personal data if it is no longer necessary or if you withdraw your consent.

• Right to restriction of processing: You can request the suspension or restriction of the use of your personal data in certain cases.

• Right to object: You can object to the processing of your personal data in certain cases, such as for direct marketing.

• Right to data portability: You have the right to request your personal data in a format that can be transferred to another data controller.

• Right to withdraw consent: You can withdraw your consent for data usage at any time while the data is being retained.

• Right to lodge a complaint: If you believe that the processing of your personal data violates the law, you have the right to file a complaint with the responsible regulatory authority.

Contacting to Exercise

Your Rights You may contact our customer service or the department responsible for personal data to submit requests to exercise your rights free of charge via the contact channels provided below.

Promotional and Marketing Activities

We will use your personal data to send news, promotions, or special privileges through your chosen channels, such as email or the app. You can opt-out of receiving this information at any time.

What are Cookies?

Cookies are small files that websites or apps store on your device to help us understand your usage and improve our services to better suit your needs.

How do we use Cookies?

We use Cookies to:

• Make logging in easier for you.

• Remember your settings and preferences.

• Analyze and improve website usability.

• Display advertisements that match your interests.

Types of Cookies we use:

• Strictly Necessary Cookies: Used for essential website operations, such as login and security.

• Analytical Cookies: Collect statistical data regarding website usage.

• Advertising Cookies: Deliver advertisements suitable for you.

Cookie Settings

You can adjust or disable Cookies in your web browser (e.g., Chrome, Safari, Internet Explorer). However, doing so may affect the full functionality of certain website features.

Third-Party Privacy Policies

Websites or applications you access through our links may have their own privacy policies. We cannot control or be held responsible for the data they collect.

Changes to the Privacy Policy

The Company reserves the right to amend, update, or change this policy as deemed appropriate. We will notify you via the website or other suitable channels. Continued use of the services after an update announcement will be considered your acceptance of the revised policy.

Contact Channels

If you have any questions or complaints regarding your personal data, please contact:

QuickTo Tech and Solutions Co., Ltd.

34/12 Moo 9, Bang Pla, Bang Phli, Samut Prakan 10540

Telephone: 02-162-0484

Email: info@QuickTo.co.th