45-Day Wall-Mounted AC Deep Cleaning Service Warranty Terms

1. Warranty Period

• The cleaning service is backed by a 45-day warranty, starting from the completion date of the service.

• The warranty strictly covers water leaking or dripping, including refrigerant leaks at the connection points caused by the dismantling and reassembling of the refrigerant pipes by QuickTo’s technician team.

• The warranty applies exclusively to the customer, the specific air conditioner, and the location stated in the service receipt.

• Coverage is effective only within the specified timeframe from the service date.

2. Scope of Coverage

• If the air conditioner experiences an issue within the warranty period, the customer must report the problem within 7 days from the date of discovery.

• Our team will inspect and resolve the issue free of charge if the inspection confirms it was caused by a cleaning or pipe assembly error.

• The maximum liability is limited to the actual amount paid by the customer for the AC cleaning service, or the damage value as assessed by the company, whichever is not higher.

• If original spare parts or equipment are unavailable, the company reserves the right to use replacement parts or equipment of similar specifications and value.

3. How to Claim Your Warranty

• Report the issue via QuickTo's official channels or customer service (LINE: @QuickTo).

• Specify the problem and attach supporting photos or videos.

• Wait for our technician team to assess the cause of the damage.

• If the issue falls under the warranty conditions, our team will proceed with appropriate corrections.

• Important Note: Any repairs or modifications must be pre-approved by QuickTo. If the customer performs self-repairs or hires an external technician not assigned by QuickTo, the warranty will immediately become void.

4. Warranty Exclusions

The warranty does not cover the following:

• Natural disasters (e.g., storms, fires, floods, earthquakes, landslides), power surges, accidents, or external factors beyond the service provider's control.

• Abnormalities caused by building structural changes, vibrations, or building subsidence.

• Damage caused by animals, plant growth, or environments unsuitable for the machine's operation.

• Wear and tear, fading, or deterioration of parts from normal use.

• Cosmetic damage, such as scratches or discoloration of materials.

• Pre-existing conditions or deterioration of the AC prior to the service, such as rusted/corroded coils, bent coil fins, corroded/clogged drain pans or pipes, torn refrigerant pipe insulation, degraded seals/rubber pads, worn motors/bearings, degraded compressors/electrical parts, cracked covers/frames, oxidized circuit boards, or old refrigerant leaks.

• Compressor knocking or failure to start after the pump-down process, in cases where the compressor is already old or degraded.

• Damage resulting from misuse, failure to follow operating/maintenance instructions, or disregarding guidelines from the manufacturer, the technician, or QuickTo.

• For AC units over 10 years old, the company reserves the right to strictly decline the dismantle-and-wash service to prevent damage to the plastic structure and piping system. If the on-site technician assesses a high risk, an alternative standard cleaning service will be offered instead.

• Parts degrading due to age, even if damaged during cleaning, provided the technician warned the customer in advance.

• Abnormalities caused by a lack of proper maintenance.

• Installation issues caused by the use of old, leaking, or damaged piping systems (the warranty covers only the connection points assembled/disassembled by the technician, not leaks along the length of the existing pipes).

• Issues or damage to spare parts or equipment that did not arise from the cleaning service.

• Damage caused by a third party unrelated to the company’s services.

5. Additional Charges

• Parking fees may apply if the service location charges for parking.

• Additional charges may apply if the service location is difficult to access (e.g., very narrow walkways, long distances from the parking spot, requiring a boat, or buildings without elevators requiring a climb of multiple floors).

• The company reserves the right to refuse service if the work area is unsafe.

6. Additional Terms

• Claiming the warranty does not reset or extend the original warranty period.

• If an inspection reveals that the cause of the problem is unrelated to the cleaning service, the customer will be entirely responsible for all repair costs and the technician’s travel fees.

• We strongly recommend reporting any issues immediately upon discovery to prevent further damage.

• To send information, please contact LINE: @QuickTo.