30-Day Washing Machine Cleaning Warranty Terms
(Top-Load / Front-Load)

1. Warranty Period

• The washing machine cleaning service (both top-load and front-load) is backed by a 30-day workmanship warranty, starting from the completion date of the service.

• The warranty covers operational malfunctions directly caused by the cleaning process (e.g., water leaks, improper reassembly, or electrical short circuits resulting from water entering the circuit board during cleaning).

• The warranty applies exclusively to the customer, the specific washing machine, and the location stated in the service confirmation receipt.

2. Scope of Coverage

• If an issue arising from the cleaning service occurs within the warranty period, the customer must report the problem within 7 days from the date of discovery.

• Our team will inspect and repair the issue free of charge.

• The maximum liability is limited to the actual amount paid by the customer for the cleaning service, or the damage value as assessed by the company, whichever is lower.

• In cases where original genuine parts (specific to the brand/model) are unavailable, the company will use replacement parts of equivalent or lower value.

3. How to Claim Your Warranty

• Report the issue via QuickTo's official channels or customer service (LINE: @QuickTo).

• Specify the problem and attach supporting evidence (photos/videos) for inspection.

• Wait for our technician team to assess the cause of the damage.

• If the issue falls under the warranty conditions, our team will proceed with appropriate repairs.

• Important Note: Any repairs or modifications must be pre-approved by QuickTo. If the customer performs self-repairs or hires an external technician not assigned by QuickTo, the warranty will immediately become void.

4. Warranty Exclusions

The warranty does not cover the following:

• Pre-existing conditions or deterioration prior to the service, such as pre-existing scale, corrosion, or wear and tear.

• Parts that degrade naturally due to age/lifespan, even if damaged during cleaning, provided the technician informed the customer beforehand (e.g., brittle/cracked plastics, torn rubber door seals, or rusted screws).

• Issues caused by poor water quality (e.g., highly sedimented tap water causing the machine to quickly become dirty again).

• Natural disasters (e.g., storms, fires, floods, earthquakes, landslides), power surges, accidents, or external factors beyond the service provider's control.

• Damage caused by animals (e.g., rats/lizards entering the circuit board), plant growth, or environments unsuitable for the machine's operation.

• Cosmetic damage, such as scratches or discoloration of materials.

• Damage resulting from misuse, such as overloading the washing machine beyond its specified weight capacity, causing damage to the washing shaft or shock absorbers after the cleaning.

• Error codes on the screen or malfunctions caused by the natural aging and deterioration of sensors, circuit boards, or motors (which are proven to be unrelated to the water spraying or moisture from the technician's work).

• Damage caused by improper care or a lack of maintenance.

• Modifications, repairs, or part replacements made without authorization from the service provider, or performed by a third party other than QuickTo — this will immediately void the warranty.

• Damage caused by a third party unrelated to the company’s services.

5. Additional Charges

• Parking fees or additional charges may apply if the service location is difficult to access (e.g., very narrow walkways, long distances from parking, requiring boat access, etc.).

• The company reserves the right to refuse service if the area cannot be accessed safely.

6. Additional Terms

• Claiming the warranty does not reset or extend the original warranty period.

• If an inspection reveals that the issue is unrelated to the service (e.g., the machine broke down due to natural aging), the customer will be entirely responsible for all repair costs and the technician’s travel fees.

• We strongly recommend reporting any issues immediately upon discovery to prevent further damage.

• To send information, please contact LINE: @QuickTo