180-Day Washing Machine Installation
Warranty Terms

1. Warranty Period

• The installation service is backed by a 180-day warranty, starting from the completion date of the service (applies exclusively to brand-new, unused washing machines).

• The warranty strictly covers the customer, the installation location, and the specific washing machine stated in the service confirmation receipt or contract.

2. Scope of Coverage

• The warranty covers defects arising directly from the installation or workmanship performed by QuickTo's assigned technicians (e.g., water leaks at the inlet valve connection, a disconnected drain hose, or abnormal heavy vibrations caused by uncentered leveling).

• If an issue occurs within the warranty period, the customer must report the problem within 7 days from the date of discovery. The company will repair it free of charge if it is determined to be the fault of the technician.

• The maximum liability is limited to the actual amount paid by the customer for the installation service, or the damage value as assessed by the company, whichever is lower.

• In cases where original installation parts or equipment are unavailable, the company reserves the right to use replacement parts of equivalent or lower value.

3. How to Claim Your Warranty

• Report the issue via QuickTo's official channels or customer service (LINE: @QuickTo).

• Specify the problem and attach supporting evidence (photos/videos) for inspection.

• Wait for our technician team to assess the cause of the damage.

• If the issue falls under the warranty conditions, our team will proceed with appropriate corrections.

• Important Note: Any repairs or modifications must be pre-approved by QuickTo. If the customer performs self-repairs or hires an external service provider not assigned by QuickTo, the warranty will immediately become void.

4. Warranty Exclusions

The warranty does not cover the following:

• Malfunctions of the washing machine unit itself, internal spare parts, or circuit boards (customers must contact the manufacturer's brand service center directly, as these fall outside the responsibility of the installation service).

• Issues caused by unsuitable water quality (e.g., groundwater causing the water valve to clog).

• Natural disasters (e.g., storms, fires, floods, earthquakes, landslides), power surges, accidents, or external factors beyond the service provider's control.

• Building structural changes, renovations, or vibrations from construction work.

• Damage caused by animals (e.g., rats/insects chewing wires or drain hoses post-installation), plant growth, or environments unsuitable for the machine's operation.

• Normal wear and tear or cosmetic changes, such as fading or surface deterioration.

• Damage resulting from misuse or failure to follow usage/maintenance instructions (e.g., overloading the machine beyond its specified capacity, causing the unit to shift from its original installation point).

• Manually relocating the washing machine after the installation is complete — this will immediately void the warranty.

• Modifications, repairs, or part replacements made without authorization from the service provider, or performed by a third party other than QuickTo — this will immediately void the warranty.

• Damage caused by a third party unrelated to the company’s services.

5. Additional Charges

• Parking fees or additional charges may apply if the service location is difficult to access (e.g., very narrow walkways, long distances, requiring boat access, etc.).

• The company reserves the right to refuse service if the area cannot be accessed safely.

6. Additional Terms

• Claiming the warranty does not reset or extend the original warranty period.

• If an inspection reveals that the issue is unrelated to the installation service (e.g., a factory defect is found in the machine), the customer will be entirely responsible for all repair costs.

• We strongly recommend reporting any issues immediately upon discovery to prevent further damage.

• To send information, please contact LINE: @QuickTo